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Browse the commonly asked questions below. If you are a registered member and need assistance, please login to your account to access the Support Desk.

 

About Secure Trader

 Registration
What is Secure Trader?
Why should I use Secure Trader?
What does escrow cost?
What payment types are accepted?		 Is registration required?
How do I register?
What if I lose my login?
 
New Transactions For Buyers and Sellers
How do I start a new escrow transaction?
Who can start a transaction?
Who pays the fees?
What happens next?
How long does the process take?		 What is the Status page?
When does the Buyer submit payment?
When will the Buyer receive the item?
When will the Seller receive payment?
 

 

 

[Top] What is Secure Trader?
Secure Traderis the premier online escrow service on the internet. Secure Traderenables two parties to engage in a sale without risk.
 
[Top] Why should I use Secure Trader?
Secure Traderprotects both the Buyer and Seller in a sale, because payment is not released until the item has been received. The entire process is secure and essential to anyone who regularly participates in online trade such as eBay users.
 
[Top] What does escrow cost?
You can view the Secure Traderfee schedule here.
 
[Top] What payment types are accepted?
Secure Traderonly accepts PayPal payments from the Buyer. Sellers, however, have several choices for receiving payment. See the fees page for details.
 
[Top] Is registration required?
Registration is required to participate in an escrow transaction. If a party in a transaction isn't registered, he will have the opportunity to sign up during the first stage of the escrow process.
 
[Top] How do I register?
Click here to register. Registration is quick, easy, and free!
 
[Top] What if I lose my login?
Click here to have your username and password sent to your email address.
 
[Top] How do I start a new escrow transaction?
Simply login to your account and follow the instructions from the home page. You will need the name, email, and address of the other party in your transaction.
 
[Top] Who can start a transaction?
Either the Seller or Buyer may start a transaction.
 
[Top] Who pays the fees?
The Buyer submits the fee along with the payment.
 
[Top] What happens next?
After submitting a new transaction, both parties will receive a confirmation email with further instructions and access to their Status page.
 
[Top] How long does the process take?
After Secure Traderhas received payment from the Buyer, the Seller has a maximum of 5 business days to ship the item or payment will be refunded to the Buyer less processing fees.
 
[Top] What is the Status Page?
You can monitor your transaction on your own private Status page. The Status page displays both parties information, the item, total due, transfer status, and Buyer/Seller instructions.
 
[Top] When does the Buyer submit payment?
The Buyer submits payment once he receive access to the Status page. From the Status page you will find the total amount due and payment instructions.
 
[Top] When will the Buyer receive the item?
The Seller has 5 business days to complete the domain name transfer.
 
[Top] When will the Seller receive payment?
Once the Buyer has confirmed that the item has been received, payment will be submitted within 72 hours.

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